Privacy Policy
Effective Date: 1 January 2026
1. Overview
Hindustan Lifecare Limited ("HLL", "we", "us") is committed to protecting the privacy of all users of the HLL Digi Entrepreneur Platform. This policy describes how we collect, use, store, and protect your personal information in compliance with the Information Technology Act, 2000 and applicable Government of India data protection regulations.
2. Information We Collect
We collect information you provide during registration and use of the Platform, including: full name, phone number, email address, physical address, state and district, hub/stockist association, order history, and feedback submissions. We also collect device information, IP addresses, and usage analytics for service improvement.
3. How We Use Your Information
Your information is used to: process orders and deliveries, manage entrepreneur registrations, calculate incentives and payouts, generate MIS reports and analytics, send order and delivery notifications, provide customer support, and improve Platform functionality. We do not sell or rent your personal information to third parties.
4. Data Security
We implement industry-standard security measures including OTP-based authentication, role-based access control, encrypted data transmission, and audit trail logging. All security practices comply with Government of India cybersecurity guidelines. Access to personal data is restricted to authorized personnel only.
5. Data Retention
Personal data is retained for the duration of your account activity plus the legally mandated retention period. Order records and financial data are retained as required by applicable taxation and commercial laws. You may request deletion of your account data by contacting our support team.
6. Your Rights
You have the right to: access your personal data held by us, request correction of inaccurate data, request deletion of your data (subject to legal requirements), and opt out of non-essential communications. To exercise these rights, please contact us using the details below.
7. Offline Data
The Platform may cache data locally on your device for offline access in areas with limited connectivity. This data is automatically synchronized when connectivity is restored. Locally cached data is subject to the same security protections as server-stored data.
8. Contact Us
For privacy-related inquiries, please contact: Data Protection Officer, HLL Lifecare Limited, Thiruvananthapuram, Kerala, India - 695028.